1. Introduction
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website and SaaS platform (the “Service”).
By using the Service, you agree to this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
- Name
- Email address
- Account credentials
- Billing information (processed via third-party payment providers)
- Uploaded review data (CSV files and related content)
2.2 Automatically Collected Information
- IP address
- Browser type
- Device information
- Usage logs
- Cookies and analytics data
3. Uploaded Review Data
Our Service allows users to upload CSV files containing customer reviews.
You retain ownership of uploaded content.
We process uploaded data solely for:
- Sentiment analysis
- Keyword extraction
- Issue categorization
- AI-generated suggestions
- Report generation
We do not sell uploaded data.
We do not use uploaded content for marketing purposes.
4. AI Processing
The Service uses automated AI systems to analyze uploaded content and generate output.
Uploaded data may be processed:
- On our secure servers
- Through trusted third-party AI infrastructure providers
Data is processed only to provide the Service.
We do not use your uploaded data to train public AI models.
5. How We Use Information
We use collected information to:
- Provide and maintain the Service
- Process payments and subscriptions
- Improve product performance
- Respond to customer inquiries
- Prevent fraud or abuse
- Comply with legal obligations
6. Payment Processing
Payments are processed through third-party providers.
We do not store full credit card numbers.
Payment providers may collect and process data under their own privacy policies.
7. Data Retention
We retain:
- Account data while your account is active
- Uploaded data until deleted by you or upon account termination
- Billing records as required by law
You may request deletion of your data at any time.
8. Data Security
We implement reasonable technical and organizational safeguards to protect data, including:
- Encrypted transmission (HTTPS)
- Access controls
- Secure hosting infrastructure
However, no system can guarantee absolute security.
9. Data Sharing
We may share information with:
- Payment processors
- Hosting providers
- AI infrastructure providers
- Analytics providers
We do not sell personal data.
We do not share data for advertising purposes.
10. International Data Transfers
Your data may be processed in countries outside your residence.
We ensure appropriate safeguards are in place where required.
11. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Object to processing
- Withdraw consent
Requests can be sent to: kwan765@naver.com
12. Cookies
We use cookies for:
- Authentication
- Analytics
- Service performance
You can control cookies via browser settings.
13. Children’s Privacy
The Service is not intended for individuals under 18.
We do not knowingly collect data from children.
14. Changes to This Policy
We may update this Privacy Policy.
Continued use of the Service constitutes acceptance of changes.
15. Privacy Officer (개인정보 보호책임자)
We designate the following person responsible for the protection of personal information and for handling related inquiries and complaints:
Name (성명): Kim Ki-wan (김기완)
Position (직책): Privacy Officer (개인정보 보호책임자)
Email: kwan765@naver.com
Phone (전화): 010-8555-8219
16. Business & Contact Information (사업자 정보)
Business Name (상호): Onnuri stationery (온누리문방구)
Representative (대표자): Kim Ki-wan (김기완)
Business Registration Number (사업자등록번호): 892-02-03657
Mail-Order Sales Registration (통신판매업신고): 제2026-고양일산동-1760호
Address (주소): 12, Ilsan-ro 463beon-gil, Ilsandong-gu, Goyang-si, Gyeonggi-do, Republic of Korea (경기도 고양시 일산동구 일산로463번길 12, 204동 103호)
Phone (전화): 010-8555-8219
Email: kwan765@naver.com